Ten common questions
  • Why can't I log in to my trading account?

    •Please check if you are logged in to the correct server GeminiCapitalMarkets-Live
    •Please check if the account number and password are entered correctly.
    •Please check if the network environment is clear
    •If you forget the mt4 password, log in to the CRM background → My account → Trading account settings → Reset MT4 password → Click on the lock pattern → You can reset the password.

  • How to open an account with GeminiCap?

    1. Prepare the appropriate materials General account: ID card, passport, driver's license Institutional customers: ID card, passport, driver's license, ID card, passport, driver's license, etc.
    2. Log in to the homepage of GeminiCap's official website and click on the [Open Real Account] button at the top right to fill in the information as required.
    3. Waiting for review, completing the account opening

  • Does GeminiCap charge for deposit/withdrawal?

    There is no fee for UnionPay deposit; the wire transfer fee is subject to the bank
    UnionPay will charge $10 for the amount of withdrawal under $200 while the withdrawal amount over $200 will not be charged. The wire transfer fee is subject to the bank.

  • How long does it take to process my deposit?

    UnionPay deposits can be received immediately if the information is correct.
    It takes 3~5 working days for wire transfer to deposit

  • Can I deposit money in a way that is not my name?

    When depositing the deposit, the bank card information will be filled in. It is not necessary to use the bank card that is bound, but it is the bank card that you have opened.

  • How to withdraw money from the account?

    Log in to the Customer Center using the account information received after opening an account, and click [Export Management] - [I want to withdraw funds].

  • How long does it take to process the withdrawal?

    UnionPay will pay 1-3 working days to the account; wire transfer will take 3-5 working days to arrive

  • What should I do if my bank card used for deposit is cancelled/lost?

    You can send an email to the official email [email protected] to apply for a change to the bank card, but it must still be your own bank card.

  • Can I withdraw my money if I have an open position?

    You can withdraw gold, but please pay attention to it, which may affect the margin and position pressure.

  • Trading product information?

    Foreign exchange currency pairs, indices, commodities Click here for specific information US stocks CFDs Click here to view the information

Contact Information
  • How to contact client service?

    You can scan the code and contact GeminiCap client service.

  • Available time of client service?

    From Monday to Friday, 09:00-22:00

Regulation
  • How does GeminiCap regulated?

    GeminiCap is regulated by Securities Commission of the Bahamas, for more information please click Regulation info

  • Where does GeminiCap offer their service?

    London, Bahamas, Hong Kong, Taiwan, Thailand, Dubai

Fund Security
  • Are my personal information and fund secure?

    GeminiCap always separates client's funds from platform operating funds and deposits client funds in Australia's largest commercial bank, the Commonwealth Bank of Australia, established in 1912, to secure your financial security. In addition, we guarantee that all necessary precautions are taken to ensure the safety of your information. Please click here to learn more about our privacy policy.

  • How can I find client agreement, rules, ordinance?

    All documents related to our business can be obtained by contacting GeminiCap official client service.

Login GeminiCap
  • Where can I find my GeminiCap login information?

    Login with the email address used when registering on the platform. The password can be found in the email sent to you by the platform.

  • How do I reset my GeminiCap password?

    In the upper right corner of the official website → Client Center → Forgot your password → Enter your email address (the new password will be sent to the email address)

  • How can I reset my GeminiCap password?

    Log in to Client Service Center → Personal Information → Reset Password

  • Why can't I log in to my trading account?

    •Please check if you are logged in to the correct server GeminiCapitalMarkets-Live
    •Please check if the account number and password are entered correctly.
    •Please check if the network environment is clear
    •If you forget the MT4 password, log in to the CRM background → My account → Trading account settings → Reset MT4 password → Click on the lock pattern → You can reset the password.

  • What is a read-only password?

    After the read-only password is logged in, you can only view the transaction status, and you cannot place an order, usually for others to observe.

  • How do I change my read-only password?

    Log in to MT4 → in the upper toolbar → Tools → Options → Server → Change → enter your current transaction password → click to modify the read-only password → enter the new read-only password → re-confirm the input of the new read-only password → confirm the modification

Modify Personal Information
  • How can I change my registered name?

    Send an email to the official email [email protected] with a proof of renaming.

  • How do I change my email or phone number?

    Log in to the CRM background → Personal information → Modify data → Contact to modify the phone number Send an email to the official email [email protected] to apply for modification

  • How can I change my address?

    Login to CRM background → Personal information → Modify data → Address

Verify data problem
  • How to open an account in GeminiCap?

    1. Prepare the appropriate materials General account: ID card, passport, driver's license Institutional customers: ID card, passport, driver's license, ID card, passport, driver's license.
    2. Log in to the homepage of GeminiCap's official website and click on the [Open Live Account] button at the top right to fill in the information as required.
    3. Waiting for review, completing registration.

  • I made a mistake when I uploaded the file. What should I do?

    You can send an email to the official email [email protected] to make the correct application for opening an account.

  • How long does it take to verify my data?

    It takes a weekday review to apply for an account, and weekends are not counted.

  • Do I need to provide proof of address?

    No.

  • Why do I need to upload data for certification?

    To ensure that your identity is real

  • Can I use a different ID in addition to my passport?

    Yes, you can choose one of your ID card, passport, and driver's license.

  • my first account has already been certified, then do I need to re-upload the certification information when I open the account again?

    Opening an account with the same name does not require re-uploading of data, but if you use a different email to open a new account, you will need to re-upload data verification.

Common question
  • What deposit/withdrawal methods does GeminiCap offer?

    Both deposit and withdrawal can be made by UnionPay or wire transfer.

  • What is the maximum deposit/withdrawal limit?

    The maximum deposit limit is $7,000; the withdrawal is unlimited

  • Where can I find my deposit/withdrawal/internal transfer status?

    Deposit: Login to Customer Center → Deposit Management → My Deposit History
    Withdrawal: Login to Customer Center → Withdrawal Management → My Withdrawal Record
    Internal Transfer: Login to Customer Center → I want to transfer → My transfer record

  • What currency is available for deposit?

    UnionPay, Express Deposit can accept RMB
    Wire transfer deposit can receive US dollar deposit

    *The amount of money entered in the background will be converted into US dollars.
  • Does GeminiCap charge for deposit/withdrawal?

    There is no fee for UnionPay deposit; the wire transfer fee is subject to the bank
    UnionPay will charge $10 for the amount of withdrawal under $200 while the withdrawal amount over $200 will not be charged. The wire transfer fee is subject to the bank.

  • In which countries does GeminiCap have a local payment solution?

    China, Thailand

Deposit
  • How do I deposit funds into my trading account?

    Use the account information received after opening an account to log in to the Customer Center, and click [Additional Management] - [I want to deposit funds] follow the prompts.

  • How long does it take to process my deposit?

    UnionPay deposits can be received immediately if the information is correct.
    It takes 3~5 working days for wire transfer to deposit

  • When I deposit in the weekend/bank holiday, when can I get it?

    UnionPay deposits, real-time arrivals on weekends

  • Can I deposit money from a country other than my country of residence?

    GeminiCap can accept overseas payment deposits

  • Can I use my company account to deposit funds into my personal trading account?

    You will be asked to confirm your bank card information when you deposit. You do not have to use the bundled bank card, but you must use your own bank card.

  • Can I deposit money in a way that is not my name?

    When depositing the deposit, the bank card information will be filled in. It is not necessary to use the bank card that is bound, but it is the bank card that you have opened.

  • If the current account is a negative balance, can I deposit money?

    Yes

  • Do you accept credit card deposits?

    The platform does not accept credit card deposits

  • I am using bank wire transfer, what steps do I need to follow?

    According to the GeminiCap wire transfer bank information, please fill in the MT4 account for remittance remarks. If there is a domestic card, there is a limit of 50,000 USD. If there is no overseas, you need to pay attention to the currency and use the corresponding account.

  • Why is my account balance inconsistent with my credit?

    The platform will not charge the deposit fee. Because of the currency and exchange rate, when you are on the wire transfer, the bank will charge the exchange fee and the remittance fee. If you go to the UnionPay deposit channel, there will be only one change. Fees for the exchange may result in a slight difference between your deposit amount and your account balance.

  • How to withdraw money from the account?

    Log in to the Customer Center using the account information received after opening an account, and click [Export Management] - [I want to withdraw funds].

  • Can I withdraw money in a different way than deposit?

    Deposit and withdrawal need to use the same method

  • How long does it take to process the withdrawal?

    UnionPay will pay 1-3 working days to the account; wire transfer will take 3-5 working days to arrive

  • What should I do if my bank card used for deposit is cancelled/lost?

    You can send an email to the official email [email protected] to apply for a change to the bank card, but it must still be your own bank card.

  • Can I withdraw my money if I have an open position?

    You can withdraw, but please pay attention to it, which may affect the margin and position pressure.

  • I am paying with a credit/debit card. What steps do I need to follow?

    Less than 200 US dollars will charge 10 US dollars fee, it takes 1~3 working days. The credit card must belong to you.
    The platform does not accept credit card withdrawals

  • I am using bank wire transfer to withdraw. What steps do I need to follow?

    Fill in the bank information correctly, the swift code needs to be filled in, and the remarks are filled out: the wire transfer is made out, and if the information is submitted correctly, the application will be processed within 3-5 working days.

  • How to cancel the withdrawal application?

    Use your registered email address to send an email to the official email [email protected] to apply for cancellation of the withdrawal, indicating your account number, date of withdrawal, and amount of withdrawal, and confirm the cancellation of the withdrawal in the text. Email subject: Cancel withdrawal

Internal Transfer
  • How do I transfer funds between trading accounts?

    Log in to the Customer Center → I want to transfer → I want to transfer → Select the account and amount to transfer and transfer.

  • Is there a handling fee for internal transfers?

    There is no handling fee for the internal transfer platform.

Common Error
  • My deposit/withdrawal was rejected. What should I do?

    Deposit: The screenshot sends the transfer voucher to the customer service inquiry.
    Withdrawal: You may have filled in the information for your withdrawal, please contact the official customer service.

  • Why is my withdrawal request rejected?

    The withdrawal information may not be yours; or your account balance is insufficient.

  • What should I do if I have not received my debit card deposit/withdrawal?

    Deposit: The screenshot sends the transfer voucher to the customer service inquiry.
    Withdrawal: Please contact the official customer service to apply for a withdrawal voucher.

  • Why is my internal transfer rejected?

    There may not be enough credit for your transfer account.

Trading account question
  • Can friends/families trade for me?

    For your account security, please do it yourself.

  • How many trading accounts can I open?

    A registered email address can open five joint accounts?

  • Do you offer a swap-free (Islamic) account?

    Not available.

  • What is the swap-free fee?

    Trading positions do not charge overnight interest overnight.

  • What is the minimum deposit for the trading account?

    The default minimum deposit for the platform is $1,000. Standard and VIP accounts can be reduced to $500 by email after the account is opened.

  • Is it allowed to scalp trade?

    The platform allows for scalping transactions.

  • Do you support news data transactions?

    Yes

  • What are the trading varieties of GeminiCap?

    GeminiCap is now available in 100+ products including 36 currency pairs, 12 indices, 7 commodities and 50 US stocks CFDs.

  • Trading product information?

    FX, indices, commodities Click here for specific information US stocks CFDs Click here to view the information

  • What is the spread level?

    ECN account - EURUSD floating spread of 0.0
    VIP account - EURUSD floating spreads from 1.2
    Standard account - EURUSD floating spreads from 2.2

  • What type of leverage does GeminiCap offer?

    GeminiCap offers both fixed and floating levers

  • Will my leverage change?

    Your account leverage will be limited by the total amount of your funds, please refer to the trading rules of the platform.

    Leverage Minimum Deposit Maximum Deposit
    1:500 $ 500 $ 10,000
    1:400 $ 500 $ 50,000
    1:300 $ 500 $ 100,000
    1:200 $ 500 $ 250,000
    1:100 $ 500 >$ 250,000
  • How to adjust the leverage?

    You can log in to Customer Center → My Account → Trading Account Design to modify the leverage.

  • What type of trading lot do you offer?

    The platform's trading lot type is standard lot trading, and some products can support mini lot trading.

  • What is the maximum trading volume?

    Foreign exchange maximum 40 lots / gold maximum 20 lots / crude oil maximum 20 lots / silver maximum 20 lots / natural gas maximum 10 lots / silver maximum 10 lots / US stocks CFDs 500 shares.

  • What is the margin call and forced liquidation level?

    When the margin ratio is less than or equal to 100% or the net value is less than or equal to 0, it will force the liquidation;
    A margin can be added before the forced liquidation.

  • What is the limit price and stop loss level?

    Please check the order in MT4 in detail, and each variety has a slight gap.

  • Is my loss more than the deposit amount?

    When the account balance is not enough to support the margin amount, it will be forced to close the position. When the market volatility is fierce, it may cause slippage, and your loss may exceed deposit.

  • Can the bonus be lost?

    No. When the position occurs, the platform will withdraw the bonus.

Service Information
  • The trading our of your products?

    Trading hours of products, click to view FX, FXindicescommoditiesUS stocks CFDs

  • What is your server time zone?

    Standard time GMT+3; DST GMT+2

  • Trading hours in all markets?

    The trading time of each product is different. It is recommended that you right click on the MT4 to view the specifications of the product you want to view.

  • Where is your server placed?

    The main server of the platform is built in New York, USA, and the proxy server is set up in multiple places.

  • What is your execution mode?

    The platform is STP-ECN trading mode, throwing your order to the real market and making a deal.

  • Can you ensure that my order is executed at the selected price?

    GeminiCap is a formal FX platform regulated by SCB. It is committed to providing customers with the best trading environment. Under normal circumstances, the customer's transaction situation is the real market situation, because the market behavior caused by pending orders, take profit and stop loss slippage It is normal. The pending order, the take profit order and the stop loss order cannot guarantee the price at the preset price. The pending order price, the take profit price and the stop loss price are only the price proposed by the customer, and the actual transaction price is based on the price accepted by the market. I hope you can understand this. GeminiCap is a formal STP/ECN platform. For general retail investors, the quotation level given by banks is limited, which means that the difference in price slippage is inevitable, and the transaction is executed instantaneously, and we can't make a decision or choose the level of the price transaction at this time. We are very sorry about this, and this is also the fact that any formal platform is not circumvented.

  • Can I trade when major news is released and the market is fluctuating?

    Yes, but in this case the transaction can be extremely risky.

  • Will the spread be changed when major news is released?

    It is well known that the spread will widen when the market fluctuates drastically, but this depends mainly on the liquidity supplier, not because of GeminiCap.

Trading tools
  • Can I use Expert Advisors (EAs)?

    Yes.

  • How do I add Expert Advisors (EA) to my platform?

    Please contact your EA distributor.

  • The Intelligent System (EA) I installed does not trade. what should I do?

    Please contact your EA distributor.

  • How to use Trading Central's tools?

    Click here to download the guide

  • Where can I download TC indicator?

    Click here to download TC indicator

  • What is a VPS?

    VPS is a service similar to virtual hosting, close to the recent popular cloud.

  • How to use MT4 software?

    Click here to download the MT4 operation guide

  • What should I do if I can't close my position?

    Please send an email to [email protected] with the transaction number, transaction time and account number.

  • What should I do if there is a problem with a single transaction?

    Please send an email to [email protected] with the transaction number, transaction time and account number.

  • How do I set/modify a stop loss/profit order?

    Right click on mt4 → Transaction → New Order → Type → You can set Stop Loss and Take Profit.

  • Why is the price triggered by my order different from that on my chart?

    Please pay attention to whether your order is a Sell order, and the price of Sell single trigger is the Buy price;
    If you still have questions about this issue, please contact the official customer service.

  • Why does my transaction start with a negative value?

    Since your Buy is on the market, you must see the Sell price when you play;
    when Sell enters the market, you need to see the Buy price when you enter the market;
    The difference between the Buy price and the Sell price is the transaction cost you need to bear.

  • Why is the order grayed out when I check it?

    Please confirm if you are in the period when the product is tradable, whether the lot size is greater or less than the maximum or minimum limit.

  • Can I track a stop loss order?

    Yes.

  • Can I do long and short a financial variety at the same time?

    Yes.

  • When I create a new currency pair order of the opposite direction, why is my position open?

    Trading in the opposite direction to the same variety at the same time is called a lockout, not closing your trade.

  • When I am offline, will you close my position?

    No.

  • Why can't I log in to my MT4 account?

    Please check if your network environment, login server, account number and password are entered correctly.

  • What happens if I hold a position overnight?

    Your order will generate an overnight interest, which may be an additional profit or loss.

Calculation
  • How do I calculate the net value of my trading account?

    Your account balance plus or minus the profit or loss on your position in your position is your account equity.

  • How do I calculate the deposit?

    Please check the description of the deposit in the trading rules of the platform for detailed answers.

  • If the margin is expressed as a percentage, what is the corresponding leverage?

    0.25% = 400:1
    0.50% = 200:1
    1% = 100:1
    2% = 50:1
    3% = 33:1
    5% = 20:1

  • How to calculate the available margin?

    Your available margin is taken after your account equity minus the prepaid amount.

  • How to calculate the margin level?

    Your account equity/percentage of prepaid payments is your margin level.

  • How is the swap calculated?

    Annual interest rate / 360 days × 1 lots of standard contract price × lot number × exchange rate price (empty, multi-price difference) × interest-bearing days.

  • How do I calculate pips?

    The basic point of the commodity × the number of contracts × the number of lot / the exchange rate with US dollars of the dollar against the currency.

Platform
  • What trading platforms do you have?

    MT4

  • How to install MT4 on a Windows?

    Click here to download

  • How to install MT4 on Apple?

    Click here to download

  • How to install MT4 on your phone?

    Apple device click here to download
    Click here to download the Android device

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Revisit Appointment

  • Our service time is 09:00-22:00,
    Monday to Friday (GMT+8)

User experience score

GeminiCap Special Offer

Trading and investing in Forex and CFD products is high risk. Losses can exceed deposits.

GeminiCap Online Client Servie

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